Exhibits Services Coordinator

Optica is recruiting for an Exhibitor Services Coordinator. The Exhibitor Services Coordinator is responsible for resolving customer requests as well as meeting customer satisfaction and continuous service delivery demands. This position will assist the Director, Exhibit Operations & Services in the production of three annual Conferences, several Congresses and Topical Meetings and requires the ability to organize projects simultaneously and keep on schedule and budget. The Coordinator will work in a dynamic, fast-paced environment which provides services via phone/videoconference, through e-mail, and in person. Exhibitor Services: Acts as exhibitors' initial point of contact for all "after the sale" questions, including but not limited to booth design, the online Exhibitor Service Manual, housing & registration, newsletters, certificates of insurance and visa application support. Ensures concerns are addressed appropriately, quickly and completely. Updates the Exhibitor Service Center web pages for all conferences and congresses. Assists the Director, Exhibit Operations & Services, the exhibit sales team, and senior meeting managers with the floor plan development for all conferences and congresses. Assists in determining promotional schedules, creating and distributing information (including but not limited to periodic exhibitor newsletters), and monitoring responses for exhibit-related activities. Manages the collection and production of exhibitor-related information for the Buyers' Guides for conferences and congresses. Helps develop constructive ways to address challenges and creatively solve exhibitor issues, thinking outside the box while keeping in mind existing realities and limitations (budget constraints, staff support, vendor involvement, etc.). Exhibitor Registration Support: Congresses/Topicals and FiO Ensures accurate and proper design of the Exhibitor paper and pdf registration forms. Processes incoming registrations in registration software (Cvent), sends registration confirmations and exhibitor communication in a timely manner. Serves as primary contact to Optica customer service team, sales, or other internal clients for exhibitor registration related questions and issues. OFC and CLEO Su