We are looking for a customer service representative .Candidate must also be comfortable with doing customer service via live chat. If no knowledge of these platforms must be a quick learner.
Provides customer service and resolves issues by offering solutions, explanations and options.
Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
Identifies and prioritizes problems and issues related to service area.
Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Ensures that appropriate changes were made to resolve customers' problems.
Refers unresolved customer issues to designated departments for further investigation.
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Answer telephones to answer customer questions or take telephone orders.
*The company reserves the right to add or change duties at any time.
Education: High school diploma or equivalent
Experience: 1-2 years of related experience
Excellent verbal and written communication
Must speak English, other languages are a plus
Job Type: Full-time
Salary: $11.00 /hour
Customer Service: 1 year (Required)
High school or equivalent (Preferred)
Miami, FL (Required)
United States (Required)