Business Systems Analyst

Business Systems Analyst Salary Depends on Qualifications Location Seattle, WA Job Type Classified Civil Service, Regular, Full-Time Department Seattle Information Technology Job Number 2022-00089 Position Description Are you adaptable, function well in a changing environment, and committed to excellence – if so, we are looking for you! The City of Seattle is on the cusp of some amazing change. As one of the country's most technical cities we are looking for talented professionals who can help make our vision of scalable, sustainable IT solutions a reality. The City of Seattle is seeking candidates for a Business Systems Analyst (BSA) opening with the Applications Division in Seattle Information Technology (Seattle IT). Seattle IT is the technology backbone of the City of Seattle's complex operations and its ability to deliver a wide array of services for the residents of Seattle. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. Our vision is simple: be a Best-in-Class digital services delivery team and set best practices for others to follow. Job Responsibilities As a Business Systems Analyst you will be a part of the Permitting Applications team within the Applications Division. This team supports the City's Accela application, a critical business application used by multiple departments to manage permitting, licensing, inspections, and code compliance. You will be responsible for working with business staff to identify opportunities for system improvements, assessing work requests, investigating, and documenting business requirements, determining configuration and design solutions, seeing changes through to a successful implementation, and troubleshooting issues in a production environment. This work is primarily associated with the Accela application and will also include work with other applications supported by the Permitting team. Here's more of what you'll be doing: Listening carefully to and ask clarifying questions about business requests, translating those into business process requirements and system design. Analyzing complex system issues to identify the root causes, proposing compre